Internet banking
By defining the bank's customer as the primary actor and initiator of the process, a capability that embodies the concept of CSB (Customer Service Bus) is realized. In the current landscape, the convergence of integrated channels, open banking, and CSB provides a consistent and enhanced experience for the bank's customers, significantly boosting the bank's competitive advantage."
Products designed with an architecture and production approach that aligns with other products and caters to customer needs tend to have a broader understanding of those needs. This focus on the customer's needs, rather than just the services being offered, enables banks to place greater emphasis on customer satisfaction. A product that can extract the processes defined within the VSB+ framework and make them accessible to the end customer serves as a valuable asset. It facilitates customer engagement with and utilization of these processes, introducing a sense of intelligence and versatility in utilizing integrated channels for the customer.
1. Single Sign-On (SSO) functionality: Streamlining the authentication process for users, allowing them to access multiple services with a single login.
2. Widget-based User Interface: Utilizing a widget-based interface that offers flexibility and customization options.
3. Integrated Channels Approach: Embracing an approach that integrates various channels to provide a cohesive user experience.
4. Process-oriented Approach: Focusing on managing and optimizing processes to enhance efficiency and user satisfaction.
5. Ability to connect to Vistor (Widget Store): Enabling connectivity to Vistor (Widget Store) to activate and deactivate widgets, expanding functionality as needed.
6. Responsiveness of pages based on the client’s device: Ensuring that the system's pages adapt and function well on different client devices, promoting accessibility and usability.
7. Customizable Widget and Process Arrangement: Allowing users and banks to rearrange widgets and processes according to their specific needs and preferences, providing a tailored user experience.